Keep the equipment measuring true.
Versatile services and calibrates the instruments it builds. Remote help, on-site visits, workshop repair and annual contracts, so a machine that matters is back in service quickly. Choose what suits your budget and leave the rest to us.
Have an issue with a machine?
Raise a ticket on the helpdesk and track it to resolution. Free and unlimited under active warranty.
How we keep you running.
Every option below is on offer for customer-owned Versatile equipment. Remote support is free and unlimited while a machine is under warranty.
Ticketing system
Log an issue and follow it to resolution, with no limit on the number of tickets. After warranty, keep it on an annual plan; ask us for a quote.
Raise a ticket →Telephonic support
Talk an engineer through it, with no limit on calls. Support hours are 10:00 to 17:00 IST. After warranty, available on an annual plan; ask us for a quote.
Call the team →Video support
Show us the problem over WhatsApp, Teams or Skype and we will walk you through the fix. After warranty, available on an annual plan; ask us for a quote.
Book a video call →Preventive and calibration contract
Scheduled on-site visits keep the instruments in spec on set dates. On-site breakdowns are fixed by the technician at our discretion, no charge.
Get a quote →Annual maintenance contract
The preventive and calibration contract, plus additional breakdown visits when they are needed. One plan for a year of peace of mind.
Get a quote →Calibration verification
An independent check of your instruments against our references, carried out by our experts. Ask us for a quote before sending them in.
Get a quote →Back to bench
Send the instrument to us, and we repair, calibrate and return it. One of the most assured and affordable routes, covered while under warranty.
Arrange a return →Lightning-fast on-site
For when it cannot wait. A technician to your premises by the fastest route available. On-demand, so you pay for the service and we move.
Request urgent service →Free while it is under warranty.
While a machine is under active warranty, remote support costs nothing and has no limit. After warranty, keep it running for a small annual plan, or move to a contract that includes on-site work.
What it costs
Serviced by the people who built it.
The originator
We designed the technology, so we know it down to the smallest detail.
Six decades
Foundry sand testing since 1966, and the field experience that comes with it.
Foundries served
Trusted by more than 9,000 foundries across 40+ countries.
Sound support staff
Technically strong engineers who resolve, not just respond.
Quality of equipment is what sets Versatile above the league. In our group of companies we use no other than the reliable equipment from Versatile, which is always coupled with a reliable support.
Tell us the machine and the trouble.
Raise a ticket for anything under warranty, or send us an enquiry for a calibration, a contract or an urgent visit.